Work Relationships Matter: Amicable Separation
When was the last time you severed relations with a company or individual? How do you prepare yourself to deal with customer complaints? Last week I talked about cancelling a subscription with a software company. The company didn’t do anything wrong. It was a “It’s...
Work Relationships Matter: Customer Service
What is the value of customer service surveys? When are you most likely to complete customer service surveys? More often than not, I am asked to complete a customer service survey when I make an inquiry at a financial institution, hospital visit, or other...
Work Relationships Matter: Self-promotion
Is self-promotion good or bad? How do you think employers perceive self-promoters? I heard a story about job hopping on WSJ Radio last week. My have things changed! My parents’ generation believed that once a person got a job, they should hold it for life....