by Edward | Feb 8, 2024 | Uncategorized
When was the last time you severed relations with a company or individual? How do you prepare yourself to deal with customer complaints? Last week I talked about cancelling a subscription with a software company. The company didn’t do anything wrong. It was a “It’s...
by Edward | Feb 1, 2024 | Uncategorized
What is the value of customer service surveys? When are you most likely to complete customer service surveys? More often than not, I am asked to complete a customer service survey when I make an inquiry at a financial institution, hospital visit, or other...
by Edward | Jan 25, 2024 | Uncategorized
Is self-promotion good or bad? How do you think employers perceive self-promoters? I heard a story about job hopping on WSJ Radio last week. My have things changed! My parents’ generation believed that once a person got a job, they should hold it for life. They...
by Edward | Jan 18, 2024 | Uncategorized
What comes to mind when you think about Affirmative Action? Do you know why Affirmative Action Programs were created? I didn’t want to write this piece for fear of offending, discomforting, or angering many people. Words like Woke, Diversity, Equity, Inclusion,...
by Edward | Jan 11, 2024 | Uncategorized
What comes to mind when you think about Affirmative Action? Do you know why Affirmative Action Programs were created? I didn’t want to write this piece for fear of offending, discomforting, or angering many people. Words like Woke, Diversity, Equity, Inclusion,...
by Edward | Jan 5, 2024 | Uncategorized
What do you want to accomplish in 2024? What is the first step you need to take to make it happen? I remember my first day back to work after the Christmas and New Year’s holiday break. I had gotten a little spoiled by the relaxed schedule. Actually, I...