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Work Relationships Matter: Amicable Separation

When was the last time you severed relations with a company or individual? How do you prepare yourself to deal with customer complaints? Last week I talked about cancelling a subscription with a software company. The company didn’t do anything wrong. It was a “It’s...

Work Relationships Matter: Customer Service

  What is the value of customer service surveys? When are you most likely to complete customer service surveys? More often than not, I am asked to complete a customer service survey when I make an inquiry at a financial institution, hospital visit, or other...

Work Relationships Matter: Self-promotion

Is self-promotion good or bad? How do you think employers perceive self-promoters?   I heard a story about job hopping on WSJ Radio last week. My have things changed! My parents’ generation believed that once a person got a job, they should hold it for life. They...

Work Relationships Matter: The Answer is in the Middle

What comes to mind when you think about Affirmative Action? Do you know why Affirmative Action Programs were created?   I didn’t want to write this piece for fear of offending, discomforting, or angering many people. Words like Woke, Diversity, Equity, Inclusion,...

Work Relationships Matter: The Affirmative Action Hire

What comes to mind when you think about Affirmative Action? Do you know why Affirmative Action Programs were created?   I didn’t want to write this piece for fear of offending, discomforting, or angering many people. Words like Woke, Diversity, Equity, Inclusion,...