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Relationships Matter: Own Mistakes and Grow

What is the biggest mistake you made? What did you learn from it?   Do you remember the worst or most embarrassing mistake you made at work? I made my share. The first that comes to mind is a spelling error on a new student orientation t-shirt. As chair of the...

Relationships Matter: An Attitude of Gratitude

What are you grateful for? What Do you take for granted that needs to be acknowledged?   You might not know who Wally Amos is, but I am pretty sure you have heard of him, and probably eaten his Famous Amos chocolate chip cookies. I have had my share. Other than...

Relationships Matter: Listen Actively

What is most important for effective communication? Do you listen to respond or to understand?   My grandmother told us people have two ears and one mouth, so they’d listen twice as much as they talk. But listening — I mean really listening — is hard,...

Relationships Matter: A Divided Company

Is unhealthy Inter-Departmental conflict present in your organization? If so, what is the cost? The midterm election cycle is upon us. Can you imagine working in a place that operated like many governmental bodies? A place where people slam each other or spread false...

Relationships Matter: Beyond the Onboarding Honeymoon

Describe the first six months of your current job. Are you more/less excited about your job now? For organizations in general, the onboarding honeymoon phase can be followed by disillusionment. Sometimes the boss is the problem in other cases, the peers. In one case...